Shipping and returns

Delivery

Delivery is made at the Customer has indicated in his order. It is expressly agreed that the transfer of ownership of the goods ordered becomes effective right out of our stores. The Customer accepts all risks accordingly, including those related to transportation.

In the case of an unexpected out of stock for an item ordered, the Customer will be notified immediately by REMOVE4YOU, to inform the applicable deadline, and allow him to cancel the order and get full and immediate refund the amounts already paid.

Upon receipt of the parcel by the Customer, he must verify its contents. The Customer may only make reservations if the package is damaged or if its content does not comply with his order. In the case of a product return, freight and customs are the responsibility of the Customer.

ditional costs. Whatever the delivery method chosen, we send you a link to track your package online. Shipping charges include preparation and packing costs and postage. Preparation costs are fixed, whereas transport fees vary according to the total weight of the package. We recommend you to group all your items in one order. We can combine two orders placed separately, and shipping charges apply to each of them. Your package is shipped at your own risk, but special attention is paid to fragile items. boxes dimensions are appropriate and your items are properly protected.

Returns

Pursuant to Article L.121-20 et seq of the Consumer's Code, the Customer has a period of 7 working days of receiving his order, to return any item which does not suit him, in its packaging original and in good condition, allowing its own re-sale, and request an exchange or refund without penalty, except for return shipping costs. The entire product must be returned (packaging, accessories and gifts outstanding) under penalty of refusal of the package. REMOVE4YOU reserves the right to discount the product if it is not re-marketable in the condition (torn packaging, REMOVE4YOU lengthens 7 days, bringing it to 14 days after receipt of goods. Customer will return the package to the address specified in Article 12 of these general conditions of sale. Do not apply to this possibility of withdrawal perishable food, gifts and packages products customized.